Pikeworks
Support
Last updated 19 September 2026.
Email plantvault@pikeworks.co.uk. I read every one myself, so please say which phone you have and which version of Plant Vault you're on (Settings, at the bottom).
Common questions
Where are my plants kept?
On your phone. If you link a Google Sheet, a copy is kept there too, in your own Drive. Nothing is kept on a server, because there isn't one.
Will I lose everything if I change phone?
Your phone's own backup carries Plant Vault across (Android's backup, or iCloud on an iPhone), and a linked sheet restores everything anyway. If you're about to change phone and haven't linked a sheet, Settings has an export.
A reminder came late.
On Android, the phone decides when a sleeping app is allowed to run, and Samsung and Xiaomi phones are strict about it. Set Plant Vault to "never sleeping" in your battery settings and reminders will arrive on time. On an iPhone, reminders are set on the phone ahead of time, so they arrive as long as notifications are allowed for Plant Vault.
How do I cancel Plant Vault AI?
On Android, in the Play Store: your profile, Payments and subscriptions, Subscriptions, Plant Vault AI, Cancel. On an iPhone: Settings, your name, Subscriptions, Plant Vault AI, Cancel Subscription. It keeps working until the end of the period you've paid for. The rest of the app carries on free.
Can I delete everything?
Settings, Your data, Delete everything. It clears the phone. A linked sheet is left alone, so delete that in Google Drive if you want it gone too.
The only thing of yours that ever reaches me is an answer you reported with "This was wrong". Reports carry nothing that identifies you, so to have one deleted, email plantvault@pikeworks.co.uk with roughly when you sent it and what it said. Every report is deleted within a year anyway. I don't keep your questions to Plant Vault AI: they stay on your phone, and Delete everything clears them.